Legal notices and privacy policy
Website publisher
The website massambashelp.be is published by:
Massamba's Help ASBL
Non-profit association
Enterprise number: 0826.025.274
VAT number: BE0826025274
EUID: BEKBOBCE.0826.025.274
Registered office:
Markt 15
2590 Berlaar, Belgium
Website manager:
Mazanza Kindulu Zuzu — Administrator
Contact:
Email: anassbihietsy@gmail.com
Phone: +32 320 938 662
Terms of use
The information on massambashelp.be is provided for informational purposes only. Massamba's Help ASBL strives to provide accurate, up-to-date information but cannot guarantee the accuracy, completeness or currency of the information published.
Use of the information and documents available on this site is entirely at the user's own risk. Massamba's Help ASBL cannot be held liable for any damage resulting from the interpretation or use of the information and documents available on the site.
The site may contain hyperlinks to third-party websites. Massamba's Help ASBL has no control over the content of these sites and declines all responsibility for their content or their privacy practices.
Personal data protection
How we collect, use and protect your data.
Data collected
The massambashelp.be website does not automatically collect any personal data. The only data collected is what you voluntarily provide through:
- The contact form (name, contact details, description of your situation)
- Emails sent to our contact addresses
- Phone calls
We do not collect any data through advertising cookies, trackers or any other tracking tools.
Legal basis for processing
The processing of your personal data is based on:
- Your consent (Article 6.1.a of the GDPR) — by filling in the contact form, you explicitly consent to the processing of your data.
- Performance of pre-contractual measures (Article 6.1.b of the GDPR) — in the context of preparing support.
Purpose and retention period
Your data is collected and used solely for:
- Responding to your request for orientation or information
- Contacting you as part of your support process
Retention period: 12 months after the last contact, unless a support process is ongoing or a legal obligation requires longer retention. After this period, your data is permanently deleted.
Data recipients
Your data is accessible only to authorised members of Massamba's Help ASBL who are involved in your support process.
No transfer outside the European Economic Area (EEA) is carried out. Your data is neither sold, nor disclosed to third parties, nor used for commercial or advertising purposes.
Your rights
In accordance with the General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018, you have the following rights:
- Right of access — obtain a copy of the data we hold about you
- Right to rectification — have inaccurate or incomplete data corrected
- Right to erasure — request the deletion of your data
- Right to object — object to the processing of your data
- Right to restriction — request the restriction of processing
To exercise your rights, contact us at: anassbihietsy@gmail.com
Cookies and trackers
The massambashelp.be website uses no advertising cookies, no trackers and no third-party analytics tools.
Only strictly necessary technical cookies (session, language preferences) may be used. These cookies do not collect any personal data.
If analytics tools or cookies are added in the future, we commit to updating this policy and obtaining your prior consent.
Privacy policy
Data security
Massamba's Help ASBL implements appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.
However, no Internet transmission or electronic storage method is completely secure. We cannot guarantee the absolute security of your data.
Security advice: Do not send your national register number, detailed medical data or highly sensitive documents by email or through the contact form. These are not needed for a first orientation.
Data protection contact
For any questions about the protection of your personal data or to exercise your rights, you can contact:
Massamba's Help ASBL
Attn: Mazanza Kindulu Zuzu — Administrator
Email: anassbihietsy@gmail.com
Address: Markt 15, 2590 Berlaar, Belgium
You also have the right to lodge a complaint with the Data Protection Authority (APD): autoriteprotectiondonnees.be
Intellectual property
The content of the massambashelp.be website (text, images, graphics, logos, icons) is the property of Massamba's Help ASBL or its partners and is protected by Belgian and international intellectual property laws.
Any reproduction, representation, modification, publication, transmission or alteration of the site or its content, by any means whatsoever, is prohibited without prior written authorisation from Massamba's Help ASBL.